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Review: Tronex Carbide Cutters
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The shattered jaw
Model number is clearly seen


Category: Tool Review

I am a demanding user who values quality and well-made items that are backed with good customer service. I make my own tools so I have a different perspective than the typical consumer. Designs are called out for what they are whether good, bad, or indifferent. Trademarks and copyrights are the intellectual property of their respective owners and used for reference and/or informational purposes.

Chainmail and jewelry use pliers and cutters of some sort. There are many stories about broken pliers and cutters from even "well-respected" companies. Worse than that is their sheer arrogance and patronizing attitude when you call them for service. I experienced both in a matter of seconds from Tronex. They suck.

You would think that a set of memory wire cutters with carbide tips would be durable and strong. Apparently not, as I learned the hard way on my $200+ cutters. It seemed a nobrainer that a piece of plastic would be easy pickins for something designed to cut through adamantite. When half of the cutting head disappeared into the parking lot after cutting a plastic ziptie, I was stunned. For real...this just happened...from cutting a piece of plastic?!

Of course, I was going to call the company. And did. And that's the end of story. They are useless when it comes to customer service. Instead of the kindness and concern experienced with Xuron or Lindstrom - both of which were so apologetic as to send free pliers for my inconvenience - I was met asshole-itis at Tronex. I felt like I was waterboarded after the call ended. They weren't standing behind their product in any way, shape, or form. Not even a "Send it back so we can look at it."

The kicker is that I bought two pairs of these. The other sits in its box, unused, as I can only imagine what's going to happen. Do I smash them and send them back with the other pair as a protest against their shit products and shittier customer service or try to pawn them off on some unsuspecting soul who thinks they will be getting a half-price bargain? I'm only a part-time chainmailler so I can't lie and deceive as convincingly as a pro mailler does. It's probably best to cut my losses, never buy their shit products again, and resort to childish blogs like this instead.

DO NOT BUY! THE GOOD TOOL REVIEWS ARE LIKELY PLANTED OR ARRANGED BY TRONEX. A COMPANY LIKE THIS SHOULD HAVE "ZERO" REPORTS OF BAD CUSTOMERSERVICE LIKE MINE. THINGS BREAK, THAT'S EXPECTED, BUT THE TREATMENT AFTERWARDS IS PATHETIC. NO COMPLAINT I'VE COME ACROSS HAS MENTIONED A SUCCESSFUL OUTCOME WITH THEIR SHIT CUSTOMER SERVICE DEPARTMENT!

RATINGS (0=bad to 10=good, YES/NO, N/A, or text; hover over topic for specific information)
  • Item being reviewed: Tronex carbide cutters What's this all about anyway?
  • Manufacturer: Tronex
  • Retail price: $200+ Supplied by the manufacturer, discounts are likely to be found with some searching.
  • Appearance: 9 Simply, how does it look. It is somewhat subjective but clean lines, professional appearance, etc. These look like the real deal.
  • Packaging: 5 Is it thrown into a box or packed like a new smartphone? Just a cheap, branded cardboard box.
  • Initial set-up time: N/A After removing contents from box, how long before the first use? These take no time to be ready.
  • "Plug and play": N/A Is everything included or do you need to purchase additional equipment, supplies, or parts? Nothing else needed unless the limit screw needs adjusting.
  • Additional costs or equipment: N/A Not included with the purchase, what else will lighten your wallet. This requires nothing.
  • Set-up time for each use: N/A From being stored properly and completely, is it grab-and-go or much more involved. This takes no time except removing the packaging, tip protector, and maybe wiping the oil from it.
  • Storage provisions: 3 Factory provisions to store equipment when not in use. For something this expensive, the flimsy cardboard box is unacceptable.
  • Storage time: N/A Time it takes to store it safely and completely, cleaned and lubed, liquids drained, and ready to go. It's best to wipe clean and apply oil to prevent rusting.
  • Ongoing costs: low Replacement parts from wear-and-tear, expendables, supplies, etc. This item will need, or should need, nothing. Eventually they might need servicing under heavy use.
  • Maintenance: 9 What is expected to keep the tool working properly: periodic maintenance, lubing, etc.? Wipe them down with and oil-soaked rag, perhaps a drop of lube on the pivot, and keep an eye on the tightness.
  • Usability: 10 Is it a pain in the ass or complicated to use? These are cutters and require no skill or special knowledge.
  • Functionality: 0 How well does it do its job? These failed the first cut.
  • Robustness: 0 Durability, how well-constructed or flimsy it is. These should been a 10.
  • Value: 0 Based on the price-vs-performance-vs-function, is it worth it? These are $200+ cutters that didn't work at all!
  • Adjustability: 10 Can it be easily modified to accommodate different situations? These have a set screw to adjust the jaw closing distance which is as much as can be expected on this type of design.
  • Meeting expectations: 0 Does it work as well as others say or the manufacturer claims? I have many Tronex pliers and cutters that have worked well so I really wanted these to perform like they should. If ever there was an epic fail, here it is.
  • Innovation: 9 The ingenuity of the design or concept. I have numerous carbide cutters of all sizes and they are normally the bomb.
  • Results: 0 What is the quality of the finished product or process? Anything below 6 - realistically, an 8 - is not jewelry quality. It did cut the plastic but failed on the first cut.
  • Timeliness: N/A How do the results compare to the amount of time it took?
  • Skill level: N/A What mechanical aptitude or skills does one need to set it up and use it. This item is as simple to use as a fork or spoon.
  • Documentation: 2 Does it have detailed instructions, whether written (which it should no matter what) or on-line? These had only the cursory catalog on-line. At least give something with a set this expensive for cryin' out loud!
  • Customer service: -1 How quickly they respond, can you speak with someone on the phone, are their answers satisfactory? Yes, a negative one for their arrogant, dismissive, and patronizing attitude. Instead of being met with an apology, it was accusations and insinuations. They can go fuck themselves.
  • Comparative: 3 If other machines or tools are available within the general price range that do the same thing, how does this compare? Way too much money compared to similar types of cutters.
  • Recommendation: 0 My personal assessment of the device - basically, would I buy it again knowing what I learned about it? There are less expensive carbide cutters out there and they have performed flawlessly.

Final thoughts: Beautiful look, beautiful design, all the bells and whistles...except not standing behind their most expensive cutters. Every company will eventually make a defective product but it's how they deal with it that matters most. To break on the first cut on a material that is rated far below the capacity is completely unacceptable. I can't recommend another Tronex product unless they make good on it. I will send the pliers back even though the customer service person said that nothing would be done. This will be updated upon the conclusion.


Posted by M: June 1, 2020


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